Booking terms and conditions

Bookings are subject to the following terms and conditions as agreed to at the time of booking. Please read them carefully as they form the basis of your contract with the owner.

    • A contract between you and the owners (Marion and Robert Peel) will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you and all the members of your party. It is your responsibility to ensure that all the members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
    • A non-refundable deposit of 30% of the holiday price is payable at the time of booking through PAYPAL or bank transfer. Bookings made less than eight weeks before your arrival date must be accompanied by the full amount of the holiday charge and the £100 refundable damage deposit.
    • The balance must be paid so as to arrive no later than eight weeks before the commencement of your holiday, along with the £100 refundable damage deposit . If the balance is not received by the due date then your holiday will be treated as a cancellation and you will remain liable to pay the balance of the rent.
    • All cancellations must be immediately notified by telephone and then in writing or by email. If you cancel your holiday more than eight weeks before it is due to start, then your deposit will be forfeited. If you cancel less than eight weeks prior to the holiday, then the full balance remains due and is not refundable unless we are able to re-let the property to another client. In the latter case, we are entitled to charge a reasonable charge for administrative work along with the amount of any financial shortfall if the value of the new booking is less than that of the original booking.
    • We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
    • Your booking will only be cancelled by us in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
    • The number of persons staying at the accommodation at any time must not exceed five (plus one infant in travel cot) and only those people listed on the booking form can occupy the cottage. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
    • A maximum of 2 dogs are allowed (this must be stated at the time of booking) and the rules under the separate dog policy must be adhered to at all times.
    • The purpose of the property rental is holiday use only and you are not permitted to conduct a business, trade or profession (other the maintenance of business communications by telephone, post or electronic means ) from the premises without our written approval.
    • Bookings cannot be accepted from persons under the age of eighteen.
    • We reserve the right to refuse a booking without giving any reason.
    • We (or our representative) reserve the right to enter the cottage at any time to undertake essential maintenance or for inspection purposes.
    • Tenancies normally commence at 3pm unless otherwise agreed and guests are required to vacate the cottage by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
    • Please leave the property in a clean and tidy state. We reserve the right to make a reasonable extra charge if excessive cleaning is required or an abnormal amount of refuse needs to be disposed of.
    • Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your expense.
    • Damage deposit – in making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your family and agree to indemnify us in full for any loss that we may incur as a result.
    • The damage deposit will be returned within 7 days of the end of your holiday less the cost of damage/breakages.
    • Damage to property – please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage to your accommodation, please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found.
    • Fireworks are not permitted to be used or brought onto the premises or grounds without permission from us.
    • Please ensure you lock the doors and close the windows when you leave the property unoccupied.
    • Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
    • You may not, in any circumstance, re-let or sub-let the property, even free of charge.
    • The internet connection is available at no extra cost, subject to technical availability. Guests are reminded that illegal file sharing is not permitted at this property and any violations will be the sole responsibility of the occupant.
    • We take no responsibility for the failure of public utilities including suppliers of electricity, telephone, internet or water services.
    • We shall not be liable for the consequences of any temporary defect or malfunction of any equipment, machinery or appliance in the house or garden.
    • Since the property is in a rural area, the presence of wildlife and farm animals in the area is to be expected. This can lead to agricultural odours and bird noise.
    • We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
    • Any problem or complaint which you may have concerning your holiday must be immediately reported to us or our representatives and we will endeavour to put matters right. We will not consider any complaints made after you have left the property.
    • Whilst every effort is taken to ensure information on the website is accurate, we reserve the right to make minor changes and accept no liability for minor inaccuracies.
    • Except where otherwise expressly stated in theses booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even if with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife or terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial disputes, lock closure, natural or nuclear disaster, fire , chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our control .
    • The accommodation provided at the property will be done so using reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure by ourselves, our employees or suppliers to use reasonable skill and care in providing your arrangements. Further, we will be responsible for what our employees or suppliers do or do not do if they are at the time acting within the course of their employment or carrying out of work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
      • We have no liability in the following situations:
      • Where the accommodation cannot be provided as booked due to circumstances beyond our control.
      • Where you incur any loss or damage which could not have been foreseen at the time of your booking, based on the information provided by you.
      • Where you occur any loss or damage that relates to any business activity.
      • Where any loss or damage relates to any services which do not form part of our contract with you.

If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of twice the cost of your accommodation. This limit does not apply to cases involving death or injury.

  • We reserve the right to make reasonable amendments or additions to these high terms and conditions without notice.
  • English law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. Residents of Scotland or Northern Ireland may choose the law and jurisdiction of Scotland or Northern Ireland as appropriate.
Top